Cancellation Policy

Booking and Confirmation: Thank you for choosing our professional development services. To ensure a smooth and efficient booking process, please review our booking and confirmation policy below: 1. Booking Process: - To initiate the booking process, please complete our contact form or reach out to us directly via phone or email. - Provide us with detailed information about your requirements, including the type of service, preferred dates, and any specific requests or considerations. - Our team will review your inquiry and respond to you promptly, usually within 24-48 hours, to discuss your needs in more detail and provide you with a customized proposal. 2. Confirmation: - Once we have discussed your requirements and agreed upon the scope of work, we will issue a formal proposal or contract outlining the details of the services to be provided. - To confirm your booking, we require a signed agreement and a deposit payment, as specified in the proposal. - Upon receiving the signed agreement and deposit, we will reserve the agreed-upon dates and commence preparations for your project or service. 3. Payment Terms: - The deposit payment is typically due within [3] day of signing the agreement, unless otherwise stated in the proposal. - The remaining balance is usually due prior to or on the day of service delivery. - We accept various payment methods, including bank transfers, credit cards, and online payment platforms. Details will be provided in the invoice. 4. Cancellation and Rescheduling: - Rescheduling requests are allowed up to 24 hours before the scheduled start time, subject to availability. - If you need to reschedule within 24 hours of the start time, please contact us to discuss the options. Additional fees or charges may apply. - Cancellations made 1-week prior to the scheduled service will receive a full refund of the deposit, minus any applicable non-refundable fees. - Cancellations made within [3] days of the scheduled service may result in a partial or no refund, depending on the circumstances. 5. Late Bookings: - To ensure adequate preparation and resources for each service, we have a cut-off time for late bookings. - Bookings made within 24 hours of the scheduled start time may not be accepted, subject to availability and the nature of the service. Please contact us to inquire about availability. 6. Waitlist: - In the event that a class or service is fully booked, we offer a waitlist option. - Up to ten individuals can be added to the

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